Returns & Refunds Policy
Due to the customized and made-to-order nature of our products, all sales are final.
We do not offer cancellations, returns, exchanges, or refunds once an order has been placed and manufacturing has commenced.
Order Cancellation
Orders cannot be cancelled once production has begun, as each product is specially created based on customer specifications.
No Return / No Exchange Policy
The following conditions apply to all orders:
No exchange requests will be accepted after manufacturing has started
No exchange or return requests will be accepted after delivery
No changes to customization, design, colour, or text are allowed once production begins
No refunds will be issued under any circumstances
Products made to customer specifications or clearly personalized are not eligible for return or exchange.
Replacement Policy (Limited Cases Only)
A replacement may be considered only under the following conditions:
Verified manufacturing defect
Functional issue affecting usability
Incorrect product delivered (not matching confirmed order details)
Eligibility Conditions for Replacement
To qualify for a replacement:
Issue must be reported within 3 days of delivery
A continuous 360° unboxing video (mandatory) must be recorded from package opening to full product inspection
The video must be clear, unedited, and without any cuts or pauses
Product must be unused, untampered, and in original condition
Item must be returned if requested for inspection
Approval is subject to verification by our team
Resolution Process
Upon approval, we may repair, remake, or replace the product at our discretion
Customer bears one-side shipping cost
Company bears return shipping cost
Only one replacement attempt per order is allowed
No monetary refund will be issued once a replacement or repair is provided
Replacement Timeline
Replacement orders follow standard production timelines
Expedited processing is not guaranteed
Delivery timelines depend on courier services and are beyond our control
Non-Eligible Scenarios
Replacement requests will not be accepted in the following cases:
360° unboxing video without cuts provided
Edited, paused or incomplete unboxing video
Requests made after manufacturing has started
Requests made after delivery without valid claim
Incorrect customization details provided by the customer
Minor variations inherent to 3D printing
Colour/finish differences due to screen display variations
Courier delays or external handling issues
Issues reported beyond the 3-day window
Contact Us
If you have any questions about this policy, you can contact us: